Shipping FAQ

 Shipping Policy

·       Processing Time: Orders are packed and shipped within 1–2 business days from our U.S. warehouse.

·       Domestic Shipping (United States):

o   Standard delivery: 3–5 business days.

o   Expedited options available at checkout.

·       International Shipping:

o   Delivery typically takes 7–14 business days, depending on customs clearance and local courier services.

o   Some regions may experience longer transit times due to local regulations.

·       Tracking: Every order includes a tracking number, sent via email once your package leaves our warehouse.

·       Shipping Costs:

o   Calculated at checkout based on destination and shipping method.

o   Free shipping available for qualifying orders (e.g., above $100 USD).

·       Customs & Duties: International customers are responsible for any applicable customs fees, import duties, or local taxes.

·       Delays: While we aim for timely delivery, factors like customs inspections or courier issues may cause slight delays.

·       Address Accuracy: Please ensure your shipping details are correct. DERMALYF cannot be held responsible for lost or delayed packages due to incorrect information.

·       Damaged or Missing Items: If your order arrives damaged or incomplete, notify our support team within 48 hours of delivery for assistance.

support@dermalyft.com